Help & Information

Support

Questions about your order, our compounds, or our research-only supply policy? We're here to help.

We respond within 1 business day
Our Commitment

Customer Service Is Our Priority

Every researcher who orders with Peptide Pal gets a real person, a fast response, and a team that actually knows the compounds.

1 Business Day Response

Every message gets a real reply — not an automated ticket — within one business day. We're here, we're fast, and we follow through.

Compound-Literate Team

Our support team understands the compounds we supply. Ask about specifications, your order, or dispatch timelines — we can actually help.

We Make It Right

Wrong item or damaged packaging? We replace it at no cost, no lengthy review. If something goes wrong on our end, we fix it — simple as that.

COA-Backed Every Time

Every compound ships with a verified Certificate of Analysis from an independent lab. 99%+ purity, every batch — not self-reported, externally verified.

At Peptide Pal, we understand that the researchers and professionals who work with peptide compounds require more than just a reliable supply chain — they need a partner they can trust. Every compound we supply is independently tested to 99%+ purity by accredited third-party laboratories, and we stand fully behind the integrity of that verification. If you have a question about a specific compound's Certificate of Analysis, batch specifications, storage recommendations, or your order status, our team is here to give you a clear, informed answer — not a scripted response. We know that in research, precision matters and delays cost time. That's why we commit to responding within one business day, dispatching within one to two business days, and resolving any order issues swiftly and without friction. You're not just a transaction to us — you're part of a research community we're proud to support, and we take that responsibility seriously.

Send us a message

Fill in the form and we'll get back to you within 1 business day.

For compound enquiries please include the compound name. All products are for research use only — we cannot answer human-use or dosing questions.

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Shipping & Delivery

  • Dispatch: 1–2 business days
  • UK Delivery: 2–3 business days, tracked
  • International: 5–10 business days
  • Packaging: Tamper-evident, temperature-appropriate

Returns & Refunds

  • Damaged goods: Contact us within 48 hours with photos
  • Wrong item: Replaced at no cost within 5 days
  • Opened compounds cannot be returned
  • Refunds: 5–7 business days once approved

Purity & Quality

  • Every batch independently COA tested
  • 99%+ purity via HPLC and mass spectrometry
  • Lyophilised powder in sealed sterile vials
  • Batch number on every order

Research Use Only

All compounds are strictly for laboratory and in-vitro research. We cannot provide advice on human use, dosing, or medical applications.

Frequently Asked Questions

Everything you need to know about our compounds and ordering process

Yes. Every batch is independently tested by accredited third-party laboratories. Testing confirms purity, molecular weight, batch number, and absence of contaminants. All compounds carry a minimum 99% purity guarantee.
Our compounds are independently verified at 99%+ purity using HPLC and mass spectrometry. This is confirmed externally, not self-reported — you can request the COA for any batch.
Our compounds are available to qualified researchers, scientists, licensed professionals, and research institutions. By purchasing, customers confirm they are 18 or older and that compounds will be used solely for legitimate in-vitro research purposes.
All compounds are supplied as lyophilised powder in sealed, sterile vials. Orders ship in tamper-evident, temperature-appropriate packaging with research-use labelling. All compounds are COA tested prior to dispatch.
Yes, we ship to most international destinations. Delivery typically takes 5–10 business days. Customers are responsible for ensuring compliance with local laws regarding research compound importation.
We are a research supply company only. We cannot provide medical advice, dosing guidance, or recommendations on human use. All compounds are strictly for laboratory and in-vitro research. For research methodology, consult relevant published scientific literature.
Once dispatched, you'll receive a tracking number by email. UK orders are sent via tracked courier (2–3 business days). International orders vary by destination — typically 5–10 business days. If you haven't received tracking details within 2 business days of ordering, contact us via the form above.